Medical Oversight for 911 Dispatch Centers

Clinical Leadership from the First Call

EMS Physician Solutions delivers expert medical direction for 911 centers, empowering emergency medical dispatchers (EMDs) with the protocols, training, and support they need to make life-saving decisions starting the moment the phone rings. Our physician-led approach strengthens the clinical accuracy of dispatch operations, reduces liability, and enhances outcomes across your emergency system.

A female 911 operator monitors multiple screens at a modern control center with surveillance and monitoring equipment.

Setting the Standard for Safer, Smarter Dispatch

Protocol Development & Oversight

  • Implementation of evidence-based EMD protocols, tailored to your EMS system

  • Triage algorithm customization based on local resource availability and transport models

  • Alignment with national standards and local system guidelines

Dispatcher Training & Continuing Education

  • Continuing education in high-risk symptom recognition and pre-arrival care

  • Hands-on simulation for CPR, choking, childbirth, and trauma guidance

Quality Assurance & Performance Monitoring

  • Structured case reviews, audits, and actionable feedback

  • Development of custom Continuous Quality Improvement (CQI) programs

  • Implementation of dispatch metrics: call processing time, protocol compliance, and patient impact

Real-Time Clinical Support

  • 24/7 access to EMS physicians for complex or high-acuity calls

  • Integration of telemedicine solutions to support critical decision-making remotely

  • Exploration of AI-assisted triage tools for future-ready dispatch systems

System Integration & Special Operations

  • Coordination with EMS, fire, and law enforcement for seamless response

  • Protocols for MCIs, disasters, and hospital coordination

Why Partner with EMS Physician Solutions?

Our board-certified emergency physicians bring deep experience in dispatch system design and oversight. Whether you're upgrading a municipal center or building out a private operation, we offer scalable, clinically-driven solutions that make dispatch safer and smarter.

Contact us today to learn how EMS Physician Solutions can support your 911 center.